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FAQs

  1. What is red cap?

www.redcap.in, is a online shopping site owned by the company RED CAP located at Karur (Tamil Nadu).

  1. How old is the brand? When & Where was it launched?

The brand is new in town. It was launched on 3rd October’2013 at Mangalore.

  1. What are the products i can purchase from redcap.in?

The company initially starting their sales with Menswear – especially T-Shirts (Round Neck). Later on the product range will be extended in menswear to polo t-shirts, Casual & formal shirt, Trousers, Jeans. The company will soon add Women’s wear, Kid’s wear, Home Furnishings, Fashion Accessories.

  1. What is the concept/inspiration behind the collections of redcap?

Red Cap has a strong designing team pumped with youthful trendy thoughts. We frame our own themes & sometimes take inspirations from hot selling universal designs.

  1. Can i buy redcap products in any stores?

Time being, redcap products can be purchased only from www.redcap.in. In near future, the company has plans to supply to leading stores.

  1. How can i get account/login id with red cap?

Pls click on the login link and further click on sign up new users. Psl fill the requested details – name, date of birth, email id, password, postal address to generate your own account with recap. Pls use this login id, which is your mail id and password for your login.

  1. What is my account?

My account is the page where you can get details of your transaction history, details of your earlier purchasesand details of delivery & value of all your purchases.

  1. What is wish list?

Whenever a customer wants to shortlist their selections of products & they want to purchase it later, then the shortlisted items of the cart will be saved in the wish list. On their next login, the customer can simply see the wish list & go ahead with their payment.

  1. What is check out?

After adding your selections in your shopping cart, you need to click check out, to confirm that your shopping is done & you want to proceed for payment.

  1. What are the terms & conditions of using the website www.redcap.in?

Terms & conditions are the guidelines & limitations to view, use this website www.redcap.in.

To study the terms & conditions in detail, pls click on this link, at the bottom of the webpage when you are in the home page.

  1. How can I order with redcap.in?

You need to short list your selections after viewing the products, by adding them to the shopping cart. Once you are done with your final selections, then pls click Check out, which will move on to payment process.

  1. What payment methods redcap accepts?

The payment can only be done by online. The options are using your debit card orcredit card or using your bank account through net banking.

  1. Is it safe to do online shopping with redcap?

Yes, we use CC Avenue as payment gateway, which is secured, safe & used by leading online companies. You can security certificates of CC Avenue on their website.

  1. I can see debit transaction in my bank account, but my order is not confirmed with redcap?

It’s due to connection interruption while the payment process or error happened from your bank. To sort out this problem & to get refund amount pls contact your bank immediately.

  1. When & How can i receive my product, after ordering?

Once you placed & paid for your order, we will dispatch the product within 24 hours from the time of order confirmation. We will send the product through any one of our shipping partner, who will ensure safe handling of your product.

  1. How can I know the status of my order?

The complete, updated status of your order from booking till product delivered can be viewed in our site under the title “Track my order”. Pls click this link & feed your order number to know the status of your order.

  1. Is shipping charges applicable for my order?

No, we are not charging our shipping of textile products.

  1. How can i cancel my order?

You need to call / mail to our customer care to cancel any of the placed orders. But order cancellation is applicable only before 24 hours from the time of order placement.

  1. How can i return a product, after my purchase?

The product shouldn’t be stained or used or washed & the packing also should be same as like the purchased product, otherwise we can’t sell it after. The product needs to be send back to us by customer’s risk. Upon dispatch of the product, the tracking number needs to be informed to us without fail.

  1. How will i receive my refund? And how long it will take for refund?

We will send re-fund confirmation to your mail id, once the refund is approved. The refund money will be reimbursed to the same bank account number / card number from where the payment is received.

  1. How can I know the promotions/SALE/new offers from redcap?

You need to register with us for newsletter. Once you register, we will send our offers/promotion letters to the registered mail id.

  1. To whom i need to speak or contact to get more information’s or for the queries?

Pls mail us at care@redcap.in or call us at +91-9790797866, to get more information or to clear your queries. We are always happy to help you.

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